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How Can We Help Today?

Whether you have a question about saunas, cold plunges, or red light therapy panels, our team is ready to assist. Owned and operated by Wellscape USA.

We typically respond within 24 hours
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Email
support@wellscapeusa.com
Within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items such as saunas and cold plunges may have specific delivery timelines noted on the product page.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to follow your shipment in real time. If you have not received your tracking details within 3 business days of placing your order, please contact us by email or phone.

What is your return policy?

We offer 30-Day Returns on eligible items. To start a return, contact our team with your order number and we will walk you through the process. Please refer to our Return Policy page for full details on eligibility and conditions.

Can I exchange an item for a different model?

Yes, exchanges are available within the 30-Day Returns window. Reach out to our team and let us know which product you would like instead. We will guide you through the exchange steps and confirm availability.

What is the difference between a traditional sauna and an infrared sauna?

Traditional saunas heat the air around you using a stove or heater, creating a high-temperature environment. Infrared saunas use infrared light panels to warm your body more directly at a lower ambient temperature. Each offers a distinct experience, and our product pages detail the specifications to help you decide.

How do I choose the right cold plunge for my space?

Consider the available floor space, your preferred water capacity, and whether you plan to use it indoors or outdoors. Each cold plunge listing includes dimensions and setup requirements. If you need guidance, our team is happy to help you compare options.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
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Prompt Support

Our team responds to every inquiry within 24 hours during business days.

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Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum.

30-Day Returns

Not the right fit? Our 30-Day Returns policy gives you time to decide with confidence.